The focus of the post isn't on what MUA did but the situation makes for a perfect example to ask you for your thoughts on the issue and whether it would affect your decision on purchasing from the company or a similar company in the future. The backstory is that Karla Powell previously worked for MUA Cosmetics as a makeup artist and spokesperson. Karla announced that she was moving on professionally and was now going to work with Crown Brush UK. In response, MUA announced Karla Powell leaving the company on their brand's fan page but at the same time, Mr. MUA (who I believe to be the owner of MUA Cosmetics but who is at least someone affiliated with MUA Cosmetics) posted a very unprofessional, whiny, and immature message on his fan page complaining about someone leaving their team who was very ungrateful considering how much the company has given them a break.
(Credit for the screenshots go to Shannon)
Well customers aren't dumb and considering both statuses were updated at the same time, it was readily obvious that Mr. MUA was talking about Karla Powell. If you were wondering, Mr. MUA's page is public and searchable so it was very easy to see his status. MUA later posted an apology on both the brand and personal page and Mr. MUA removed the post on his personal page.
I was already annoyed with the company after their 50% sale debacle (where they yelled at their customers on Facebook to stop trying to purchase from the site) so this really just put me over the edge. I don't foresee myself purchasing from them any time soon since it's readily obvious that the people behind the company don't know how to conduct themselves in a professional manner though it honestly also helps that the products aren't readily available to me.
I tend to stop shopping from a company when they conduct themselves in an unprofessional manner (usually related to customer service issues or social media issues) though those can be forgiven if it appears that things have changed. I refuse to shop from companies who take advantage of bloggers on a consistent basis, stealing photos without crediting, and all around biting the hand that feeds them free publicity.
So for you, what's your breaking point with companies? I'd love to hear your thoughts through the comments!